Customer Service Officer - Premium Mall Loyalty Program

Join See Hoy Chan as a Customer Service Officer for The Starling Mall Loyalty Program in Kuta, Bali, and take the next step in your career in a dynamic, customer-centric environment. This role offers a unique opportunity to develop exceptional communication skills while contributing to a thriving retail ecosystem. As a Customer Service Officer, you'll be the first point of contact for our valued shoppers, ensuring their experience at The Starling Mall is nothing short of exceptional.

In this role, you'll handle inquiries, resolve issues, and provide personalized assistance to enhance customer satisfaction. With your strong communication skills and a passion for customer service, you'll play a pivotal role in building strong relationships with our diverse clientele. This is your chance to make a tangible impact on customer loyalty and retention in a vibrant retail setting.

📋 Tanggung Jawab Pekerjaan

• Provide exceptional customer service to shoppers at The Starling Mall, addressing inquiries and resolving issues promptly and professionally.
• Assist in the implementation and management of The Starling Mall Loyalty Program, ensuring seamless integration with retail operations.
• Process transactions and manage loyalty program benefits, such as discounts, rewards, and exclusive offers.
• Collaborate with the retail team to gather feedback and identify opportunities for enhancing the customer experience.
• Train and mentor new team members to uphold the high standards of customer service.
• Stay updated on industry trends and best practices in customer service and retail loyalty programs.
• Utilize CRM software to track customer interactions and loyalty program participation.
• Participate in team meetings and contribute to the development of customer service strategies.

🎓 Kualifikasi & Syarat

• Minimum of 2 years of experience in customer service, retail, or a related field.
• Proven ability to handle customer inquiries and complaints with a positive and professional demeanor.
• Excellent written and verbal communication skills in Indonesian and English.
• Strong problem-solving skills and a customer-centric mindset.
• Familiarity with CRM software, such as Salesforce or HubSpot, is a plus.
• Ability to work well under pressure and meet tight deadlines.
• Passion for retail and a commitment to delivering exceptional customer experiences.
• Valid ID card and clean criminal record.

🛠️ Keahlian

Lowongan Terkait